Terms & Conditions of Sale

Introduction

These Terms of Purchase set out how you (the User) can make purchases from our Site. Please read them carefully. We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. Ahead of making any purchase, you will be asked to tick a box on our Site which says “I Accept the Terms and Conditions of Sale”. In ticking that box, you will be accepting the terms set out here.

We are based in the UK and our Terms of Purchase are governed by UK legislation. We can offer international shipping on physical products but require the purchaser to contact us at hello@esperlanel.com for a bespoke postage quote. Our international shipping does not include any customs fees charged by your country. These are strictly the customer’s responsibility.  Our digital documents can be downloaded worldwide.

The Terms of Use for our Site and our Privacy Statement can be found on separate pages.

It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.

Purchase Terms for Services

The details of each specific service and the terms of delivery associated with it are described on each page of the website and delivered in accordance with these terms. You should review those terms in detail before purchasing.

If you purchase as a consumer, rather than a business, then should you change your mind following your purchase you are entitled to a refund within the first 14 days. Should you receive any element of the service prior to requesting a refund then any refund will be issued pro-rata for the services provided.

Purchase Terms for Digital Downloads/ Online Classes

We have worked hard to create digital products which are of a high standard and support our clients to learn how to bake cakes,  make sugar flowers, wafer paper flowers and decorate cakes.

If you buy any of Esper Lane online courses you are purchasing access to a digital asset, you will not receive a physical product. You will receive instant access automatically once your payment has been processed. You can then download and save PDFs to your device. You will be granted immediate access to watch any video material relating to the class you purchased directly on our portal at www.esperlane.com/account/login

Payment Plans: If you opt for a payment plan but cancel prior to completing your payments then all access to lessons past and future will be removed. You will no longer be able to access your account on any of the teaching platforms or the Facebook group. Payments plans will be processed using STRIPE as the payment processor. After the initial payment further payments will be taken automatically until the final instalment has been paid. By paying the first instalment of the plan you accept that payments will be taken automatically for the period of our agreement. No refunds will be given under any circumstance if you fail to complete your payments in a timely manner and all access to lessons and the associated Facebook group will be revoked immediately without warning.

Refunds: As you receive instant access you will not be entitled to receive a refund so do check that you are purchasing the correct product or service to meet your needs. Your other statutory rights to a refund remain in place in the usual way. Purchase of an Esper Lane Limited online class and subsequent acceptance into the affiliated Facebook group will not be refundable.

Intellectual Property: Please be advised that we reserve all rights to our intellectual property for both our customised, non-customised products, Digatal downloads, online courses  and services. This means that whilst you are able to use watch or download digitally or print out a copy for personal use you are not permitted to copy, distribute, adapt, edit or share any of our products with third parties. The designs within any classes must not be provided to any third party or used to teach other people unless express permission is given by Esper Lane Limited.

Important Disclaimers: Esper Lane Limited are not responsible for the success or failure of your business or any projects in relation to any information or content provided by our company. The information, posts and content are provided for entertainment, information and educational purposes only, without responsibility and on the understanding that we shall not be liable for any loss or damages whatsoever, howsoever caused and releasing us from ANY and ALL liability for any type of losses or damages (monetary or otherwise) that you or any third party may incur from your use of our services, website, or live streams including but not limited to Facebook, Instagram or TikTok..

Please be aware that you are purchasing a digital product only. You will not receive a physical product and there will be no 1:1 or group training unless otherwise stated. Should you require further support get in touch and we can advise you of the options to work with us further, additional fees will apply.

Esper Lane Limited Disclaimer:

Please read these terms in full before purchasing our course.

By continuing to make a purchase you will be deemed to accept the terms in full without variation. 

The materials that accompany this course are provided for general information purposes only and do not constitute legal or other professional advice on any subject matter.

Esper Lane Limited do not guarantee outcomes or results of any kind. We will not be liable for any losses or damages arising from your use of our course, and we restrict liability as far as permitted by law.

The course comprises pre-recorded videos, PDF training guides and support within a Facebook group.

We are sharing the recipes that we use and that we have had great results with.

We do not hold any professional baking qualifications as such, but rather draw from our own personal baking experience. 

You are welcome to use these recipes, print copies of the PDFs for your personal use. Please do not share logins or recipes with anyone else.

Anyone in breach of this may be removed from the site entirely and we reserve the right to restrict future purchases by you. 

This course is designed for individuals who enjoy baking and would like to try out new flavour combinations.  Whether you make cakes as a hobby or as a professional cake maker- you must ensure that you comply with your local health and safety and food hygiene regulations.

The details of such regulations will vary from country to country, and the details are not covered within this course.

We will not be held responsible for any actions you take after watching our baking videos. In the same way we would not be responsible for you cutting your finger with a knife. 

Please be aware that some recipes contain ingredients that may not be available in your local region. We will make suggestions of alternative ingredients when asked.

The recipes included may contain allergens, you are entirely responsible for ensuring the health and safety of you and those who consume your products.

Some recipes contain ingredients with a shorter shelf life. We make you aware of these and the risks in the videos and highlight in the comments section of each video, again for general information and not professional advice. It’s your responsibility for the health and safety and wellbeing of yourself and those you serve your cakes to again we will not be liable for any losses or damages arising from your use of our course, and we restrict liability as far as permitted by law.

Technical Difficulties: Should you have any problems with downloading your file or be unable to access the video tutorials please email us, placing ‘Tech Query’ in the subject field and send your email to hello@esperlane.com

Additional Circumstances:

Should you consider that you have grounds to obtain a refund which are not set out above you should email hello@esperlane.com to set out your refund request.

All refunds are provided in accordance with your statutory rights.

Law and Jurisdiction:

These terms and any claim or dispute arising in relation to any purchase will be governed by Scots law. You and we agree that the courts of Scotland shall have non-exclusive jurisdiction to settle any such claim or dispute.

EU Representative

RepGuardia Global

6 Fern Road

Sandyford

Dublin

D18 FP98

Email : contact@repguardia.com